Senior Cloud Support Engineer

Cloud Solutions · Auckland, CBD
Department Cloud Solutions
Employment Type Full-Time
Minimum Experience Experienced

Who are we?

Equinox IT is an NZ-owned technical IT consultancy that offers DevOps & Agile, Cloud, and Business Transformation services to help our clients succeed. We do this with a focus on people over process over (technology) platforms, because for us people come first.


We work in highly pragmatic ways, right-sizing approaches to New Zealand conditions, and bringing a fierce determination to deliver excellent results.


Our people have autonomy, work with broad and challenging problems, and get lots of opportunities to learn and grow. They make a difference every day for our clients and the communities our clients serve.


In 1995, Equinox IT was borne out of a desire to do things differently from other consultancies. In over 25 years, as the landscape of technology changes, so too have we and the nature of work we do. We adapt to the market and what is being asked of us which has added to our success.


We are immensely proud of what we have achieved in that time. We've made a material, tangible difference to small businesses, to local communities and nationally through the projects that we've been involved in.


We hope you will want to be a part of and actively involved in the continued evolution of Equinox IT and the ongoing impact of change we provide to our customers.


The role

As one of our Senior Cloud Support Engineers, you will enjoy a variety of project and managed services engagements, and be able to:

  • Provide technical support, advice, and operational excellence to our key managed services clients
  • Consult with and support a variety of clients, across multiple domains and situations
  • Strive for continuous improvement to how we engage with, support, and manage our clients
  • Deliver solutions working with internal and customer teams doing hands-on delivery work
  • Work with Architects to mitigate risk and the business impact of technical recommendations or decisions
  • Form and grow long-term trusted relationships with clients
  • Share your knowledge and expertise through training and mentoring, for both our clients and our staff


What we are looking for

  • Experience working in a L2/3 technical support role
  • Empathy – this is crucial to your success in understanding a client's needs
  • Proven technical pedigree, with a focus on Microsoft technologies
  • Breadth and depth of hands-on infrastructure experience, covering Security, Networking, Operations and Operating Systems modernised to cloud-based technologies
  • Understanding of Agile, DevOps and CI/CD; including automated scripting, and deployment in highly available environments
  • Experience with scripting, such as PowerShell, Terraform or ARM templates
  • Experience in Operational Management for IT environments, Windows domains, and cloud platforms, with solid knowledge of processes like DevOps and ITIL
  • Superb communication skills, with a willingness to learn and share knowledge through coaching, mentoring and training.


What's in it for you

  • This is a permanent, full-time position
  • Flexible working when you need it
  • Variety and a broad scope of work including support, project work, consultancy and training
  • A respectful work environment that values individual strengths
  • We provide you with all the equipment you need to fulfil your role
  • Professional development plan including training, workshops, courses, conferences
  • Career coaching with like-minded people to help you achieve your personal and/or professional goal(s)
  • Medical insurance
  • Staff events
  • Equinox IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Equinox IT is an equal opportunities employer. We’re committed to fairness and opportunity for all regardless of race, gender, gender identity, sexual orientation, national origin, age, culture, parental status, or disability. In summary, regardless of how you choose to identify yourself, we’re interested in meeting you. We believe a diverse workforce is essential for providing a diversity of thought to challenge each other’s ideas, share different experiences, and get the best results for our clients.


For Non-New Zealand Residents: 

Unfortunately, we are unable to consider applications from outside of New Zealand at this time. All applicants must be in New Zealand,  be able to attend in-person interviews, with eligible work entitlements to be considered for this role.


No agencies, please.

Thank You

Your application was submitted successfully.

  • Location
    Auckland, CBD
  • Department
    Cloud Solutions
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced